1 reviews | Active since May 2025
Outsurance obsurd service!
I am so dissapointed in Outsurance! I've never had such a dissapointing level of service! I have a buildings insurance with them for 12 years! I submitted a claim on the 22/04/2025, my geyser has a pressure valve fault which caused damages to my ceilings which is now growing mould. To this day my claim has been transferred to more than 4 agents and has not been resolved! They sent service providers to my house to do an evaluation 3 weeks ago, service providers who dont show up on the day they promised and when they do they claim to have gotten a wrong number then show up a day later. Since then I've been getting messages once a week telling me that they've received quotations, no calls just messages then nothing happens! I have to be housebound now because I need this resolved ASAP as we are now becoming sick because of this mould. I am very disappointed with outsurance.
Thank you for giving us the opportunity to look into the concerns you raised and to provide you with recourse.
After responding privately to you, we escalated the matter to our client liaison team. We can confirm that your claim has since been finalised, and payment has been processed. You were happy with the outcome. We have addressed the lapse in service internally.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team
Thank you for giving us the opportunity to look into the concerns you raised and to provide you with recourse.
After responding privately to you, we escalated the matter to our client liaison team. We can confirm that your claim has since been finalised, and payment has been processed. You were happy with the outcome. We have addressed the lapse in service internally.
Thanks for accepting our apologies.
Regards,
The OUTsurance Team