NB
Ntombizanele B
1 reviews | Active since Dec 2012
13 Dec 2021, 11:56
OUTsurance nothing but ****s and ***** - worst insurance ever
My roof collapsed following a storm 2 weeks ago. I put in a claim with OUTsurance and to date nothing has been done - still sitting with an open roof. The claim advisor is never available when I call and never returns my calls. 2 whole weeks with no roof and its raining on a daily basis. About 4 different people were sent out to 'have a look' at the damage and take pictures. How many more pictures are required to see the damage? How long does it take OUTsurance to make a decision for a 'client'? Even after many complaints about not being safe at my house - they still do not care. Most recent feedback is that the claim is still sitting with the 'assessment department'
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Ntombizanele B's updateReviewer Update
13 Dec 2021, 12:42Your assessing manager has called me to say the claim has been declined - I must find the person who built the house and claim the damages from him. I stand by my statement, your company is the greatest ***** of all times - after years of paying for my property to be insured, when there is a problem, you then look for any reason to not pay. Even worse, the decision comes after 2 weeks of waiting and nagging for anything to happen. You guys are pathetic. And yet you claim to give good service to clients. You don't care - you only want money
NB
Ntombizanele B's update13 Dec 2021, 12:42
Reviewer Update
Your assessing manager has called me to say the claim has been declined - I must find the person who built the house and claim the damages from him. I stand by my statement, your company is the greatest ***** of all times - after years of paying for my property to be insured, when there is a problem, you then look for any reason to not pay. Even worse, the decision comes after 2 weeks of waiting and nagging for anything to happen. You guys are pathetic. And yet you claim to give good service to clients. You don't care - you only want money
OUTsurance's replyOfficial
15 Dec 2021, 09:04Good day Ntombizanele,
Thank you for raising your concerns with us.
Karl our assessing manager contacted you to discuss the claim rejection as well as the engineer's report in detail with you. We regret that we are not able to pay your claim, for the reasons we have provided you. We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
Thank you for raising your concerns with us.
Karl our assessing manager contacted you to discuss the claim rejection as well as the engineer's report in detail with you. We regret that we are not able to pay your claim, for the reasons we have provided you. We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
OUTsurance's reply15 Dec 2021, 09:04
Official
Good day Ntombizanele,
Thank you for raising your concerns with us.
Karl our assessing manager contacted you to discuss the claim rejection as well as the engineer's report in detail with you. We regret that we are not able to pay your claim, for the reasons we have provided you. We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance
Thank you for raising your concerns with us.
Karl our assessing manager contacted you to discuss the claim rejection as well as the engineer's report in detail with you. We regret that we are not able to pay your claim, for the reasons we have provided you. We firmly believe that your claim is not valid in terms of our agreement with you. We have responded to your objections made to us and provided you with the information.
We do apologise for the disappointing outcome of your claim.
Regards,
OUTsurance