HC
Herbert C
1 reviews | Active since Mar 2024
12 Dec 2024, 10:44
Outsurance not your Friend.
Do not believe anything Outsurance tries to sell you. I had a legitimate claim that was rejected by them. They got so called professional assistance from "Waidler", who made false claims and even went as far as calling me a "*****ster". Absolutely disgusting. I then went to the Ombudsman and the final result was exactly the same. All working together to de***** their customers !! Stay away from Outsurance, they'll take your money but when it comes to claims, they will find any excuse not to pay !!
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OUTsurance's replyOfficial
12 Dec 2024, 11:20Good day Herbert,
We exist to settle all valid claims.
In March 2024, our claims team discussed the outcome of your claim in detail with you and provided you with all the information. Dekra and Waidler, automotive forensic experts, confirmed that the damages to your vehicle weren't incident related. The Ombudsman for Short-Term Insurance agreed with our decision.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
We exist to settle all valid claims.
In March 2024, our claims team discussed the outcome of your claim in detail with you and provided you with all the information. Dekra and Waidler, automotive forensic experts, confirmed that the damages to your vehicle weren't incident related. The Ombudsman for Short-Term Insurance agreed with our decision.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
OUTsurance's reply12 Dec 2024, 11:20
Official
Good day Herbert,
We exist to settle all valid claims.
In March 2024, our claims team discussed the outcome of your claim in detail with you and provided you with all the information. Dekra and Waidler, automotive forensic experts, confirmed that the damages to your vehicle weren't incident related. The Ombudsman for Short-Term Insurance agreed with our decision.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
We exist to settle all valid claims.
In March 2024, our claims team discussed the outcome of your claim in detail with you and provided you with all the information. Dekra and Waidler, automotive forensic experts, confirmed that the damages to your vehicle weren't incident related. The Ombudsman for Short-Term Insurance agreed with our decision.
We do apologise for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
HC
Herbert C's updateReviewer Update
12 Dec 2024, 13:50Ha, ha. You settle all valid claims ? I was told by one of your team, that the reason they did not pay my claim, was that my claim limit had been reached. Which I can prove is absolute *******. But that's how it works with Outsurance, nothing to do with whether nthe claim is valid or not.
HC
Herbert C's update12 Dec 2024, 13:50
Reviewer Update
Ha, ha. You settle all valid claims ? I was told by one of your team, that the reason they did not pay my claim, was that my claim limit had been reached. Which I can prove is absolute *******. But that's how it works with Outsurance, nothing to do with whether nthe claim is valid or not.