1 reviews | Active since Oct 2019
outsurance not worth the outbonus
I recently had a third party claim with Iwyze. The issue began over the difference of valuation on the vehicle. i had to lay a complaint on hello peter before someone would assist in the manner i required assistance. Eventually Annelise van der Merwe was assigned to assist me and she just dumped me midway which resulted in me having to accept the lower offer from Iwyze leaving me with a shortfall of 4795.00.
I request from Annelise a specific report that Iywyze wanted but she sent me something else saying all insurance companies use the same - the difference in valuation is nearly 15000. How can that be? unless she failed to use the exact details i provided her. i have e mails to prove this
furthermore, she was really rude in a reply as she may not have taken kindly to the way i subjected the mail. the reason my mail was subjected in that manner is due to past mails being skimmed over instead of being read properly.
She rep**** telling me this is the way its done should she call Iwyze and tell them to which i responded yes which never happened as i had no feedback.
the shocking part was a snr manager at Iwyze was guiding me on how to go about it as my own insurer just quit on me
this is not the first time OUTsurance have done this to me, earlier this year one of their service providers damaged my vehicle during a claim which cost me another 4000 from my pocket - they did eventually re- imburse me but only after a complaint
6 months later i ma back in the same place
I have 4 vehicles insured with OUTsurance, just about to bring on a fifth but now i need to move everything away as i cannot continue to work with a company that only responds when a complaint is made and can never get anything done right the first time
I have also asked many times to communicate with me via e- mail as i am unavailable telephonically during the day but they still insist on calling and sending me text messages thereafter to say sorry we can't reach you.
i am really tired of all this- it is inconvenient and time consuming and now I will move and take as many as i can with me
If by some miracle i do get a response - DO NOT CALL ME - EMAIL ME
Thank you for your feedback.
Our general client care manager, Keitu sent you an email response, as you cannot accept calls, which we understand.
In her email sent to you on 2 November, she confirmed having investigated the service concerns raised and apologised for the poor service you received.
She furthermore stipulated how we determine vehicle values on older vehicles, as TransUnion Auto Dealers Guide no longer provides values for these.
We have adjusted our values based on our own market research on what we deem to be reasonable replacement values.
We are unable to comment on how Iwyze arrived at their market value, but it’s clear that there is a discrepancy between our value and theirs. We suggest you confirm the value with Toyota SA and take it up with Iwyze on how they got to their Market value.
Please feel free to email Keitu directly should you have any further queries.
Regards
OUTsurance
Thank you for your feedback.
Our general client care manager, Keitu sent you an email response, as you cannot accept calls, which we understand.
In her email sent to you on 2 November, she confirmed having investigated the service concerns raised and apologised for the poor service you received.
She furthermore stipulated how we determine vehicle values on older vehicles, as TransUnion Auto Dealers Guide no longer provides values for these.
We have adjusted our values based on our own market research on what we deem to be reasonable replacement values.
We are unable to comment on how Iwyze arrived at their market value, but it’s clear that there is a discrepancy between our value and theirs. We suggest you confirm the value with Toyota SA and take it up with Iwyze on how they got to their Market value.
Please feel free to email Keitu directly should you have any further queries.
Regards
OUTsurance