Outsurance not who they claim to be !!!!

Lets talk about the great Outsurance, on the 24 July at about 11:20am while stationary at a robot on Van Riebeeck road in Edenvale i was hit from behind by another vehicle who was also insured by Outsurance. having car hire cover i thought no problem accidents happen. After taking my car to the panel beaters and collecting my hired car i was then informed that i would loose my \\no claim bonus\because the other party did not have car hire on his policy have you ever heard of such ****. i am still waiting for a response from outsurance after contacting them 3 times already. The repairs were assessed and i questioned as to why repaired/ second hand parts were being put back onto my vehicle and not new\""