OUTSurance not very good on communication

During the last two days I have contacted OUTsurance several times regarding historic documentation and something else... Either I log a request to be called, or I have called them myself, about 7 or 8 times. The responses at times were not even funny and it appears to me that historic info, mails, documentation, is not kept, as they could not assist or sometimes even understand what I am looking for... I did however received about 8 mails from the, and 50% of them had my policy as an attachment. Twice today, I was promised that I will be call back, soon - it never happened... They were quick and fast originally, in 2018 and 2024, when something was to be added or insured, but in the aftermath, there seems to be a reluctancy to actually assist...