Outsurance, not the company of integrity like they used to be

The most shocking experience with outsurance, customer for 13 years barely claiming, every year we phone to review our premiums, up until this year we have never had a problem. I spoke to the agent who reviewed our policy agreed the car my husband drives is a year older and the premium would be bought down. Imagine our surprise when we were told that the premium they offered us for my husbands car was only bought down for 1 month but would be going up 1 December. Firstly the agent never said that and secondly the lies and complete incompetence of the call centre manager who doesn’t even allow customers to speak but interrupts all the time is beyond embarrassing!! 13 years, I think we’ll take our business elsewhere. Very disappointed that outsurance has become so disingenuous!