Outsurance not sticking to their sales pitch!!

Just received a call from a financial advisor Vanessa whom was giving a quote for car insurance and was comparing my insurance to theirs, they stated if they quote me more than my current insurance then they will pay me R500. They did not meet my current insurance, her manager Nicholas tried to convince me, I said I am not interested and they now owe me the R500. He said he would send the link to upload my documents so they can pay me the cash however he did not he put the phone down without any link and also felt that he was extremely pushy even when I said I am sticking to my current insurance. He asked me to give peoples details to call and I said due to POPIA act I cannot give personal details without their permission and he said outsurance will be calling and not me, I said POPIA act does not allow for any personal details which includes phone numbers being given without consent. I must say that Vanessa was very helpful and understanding, however Nicholas was extremely push spoke extremely fast. I am still waiting on the link and when I challenged him he got very dismissive.