Outsurance - Not responding

Outsurance were quick to sort out my apparently burst geyser. After initial repairs our cupboards and floors are still wet. I reported this persisting issue twice to them this week but I have not even been contacted once by Outsurance or the contractor to solve this problem. I still can't use my bathroom, much of our things remain outside these cupboards, and the room stinks from all the damp. When will my issue be sorted out?