JR
Jacques R
1 reviews | Active since Jan 2013
26 May 2026, 10:07
Outsurance not real insurance
Outsurance is only good at Tv advertising and not real day to day South African insurance needs. I pay R1081.51 for household insurance and insured my cell phone and household content. My laptop got damaged and I tried to claim it under out and about section and they told me it was not specified . I made it clear when i started my policy with them that they please make sure to cover everything these are the daily things we make use off snd help us with out livelihood.
So thanks for me Outsurance but hey at least you guys are good at Tv adverti*****ts.
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Replies (2)
OUTsurance's replyOfficial
02 Jun 2026, 14:27Good day Jacques,
Thank you for bringing your concerns to our attention.
Our claims manager, Slindile, contacted you to discuss the matter in detail.
Unfortunately, your laptop was not added at sales stage however a decision was made to assist you with this claim.
Your claim has since been finalsed and payment processed. Slindile has advised you that once you have purchased your new laptop to contact us to insure it.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our claims manager, Slindile, contacted you to discuss the matter in detail.
Unfortunately, your laptop was not added at sales stage however a decision was made to assist you with this claim.
Your claim has since been finalsed and payment processed. Slindile has advised you that once you have purchased your new laptop to contact us to insure it.
Regards,
The OUTsurance Team
OUTsurance's reply02 Jun 2026, 14:27
Official
Good day Jacques,
Thank you for bringing your concerns to our attention.
Our claims manager, Slindile, contacted you to discuss the matter in detail.
Unfortunately, your laptop was not added at sales stage however a decision was made to assist you with this claim.
Your claim has since been finalsed and payment processed. Slindile has advised you that once you have purchased your new laptop to contact us to insure it.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our claims manager, Slindile, contacted you to discuss the matter in detail.
Unfortunately, your laptop was not added at sales stage however a decision was made to assist you with this claim.
Your claim has since been finalsed and payment processed. Slindile has advised you that once you have purchased your new laptop to contact us to insure it.
Regards,
The OUTsurance Team
JR
Jacques R's updateReviewer Update
04 Jun 2026, 14:53Thank you OUTsurance!! I guess I'll have to eat my words. OUTsurance have really showed their professionalism and helped resolve this matter. I’ll definitely stay at Outsurance and recommend them. Thank you Outsurance!
JR
Jacques R's update04 Jun 2026, 14:53
Reviewer Update
Thank you OUTsurance!! I guess I'll have to eat my words. OUTsurance have really showed their professionalism and helped resolve this matter. I’ll definitely stay at Outsurance and recommend them. Thank you Outsurance!