1 reviews | Active since Jul 2016
Outsurance not paying the funeral policy as promised.
Hellopeter,
I write this review with great sadness in my heart,my husband had a policy with outsurance,we lodged a claim on Monday,and we told them the funeral is Thursday,you see this days you are given a day for buriel at the mortuary,so we were given Thursday,since Monday we kept calling ,they tell us our claim is at XTND,and someone will call us,but up to today noone has called us regarding the claim,I mean honestly we need the money to prepare the funeral,now we had to loan for the funeral since we didn't have enough,becouse the funeral is today,..
I'm so hurt becouse when you take this policy ,they will tell you it takes 24hours to pay out,you see we took FNB funeral cover they didn't even take 24 hours,we lodged a claim,gave them all documents and they paid out..,it's just the money is not enough Regards Dineo
Thank you..
Thank you..
Just to let you know that outsurance haven't paid my claim, it's like they are trying all they can to deny the claim, and Noone is calling us, we keep calling to find out, but to tell you the truth we have no idea wants going on, I will call them in the morning and they will tell me they will get back at me and the day goes by without anything.. This is really bad service honestly.
Just to let you know that outsurance haven't paid my claim, it's like they are trying all they can to deny the claim, and Noone is calling us, we keep calling to find out, but to tell you the truth we have no idea wants going on, I will call them in the morning and they will tell me they will get back at me and the day goes by without anything.. This is really bad service honestly.
So sorry to read about your loss, condolences to you and your family.
After reading your review we immediately escalated the matter to Corne our claims manager.
Corne has since been in contact with you to explain why there was a delay and to expedite the matter. We can confirm that payment has been processed.
We do apologise for the delay and the inconvenience caused as a result.
Regards,
OUTsurance
So sorry to read about your loss, condolences to you and your family.
After reading your review we immediately escalated the matter to Corne our claims manager.
Corne has since been in contact with you to explain why there was a delay and to expedite the matter. We can confirm that payment has been processed.
We do apologise for the delay and the inconvenience caused as a result.
Regards,
OUTsurance