Outsurance not keeping their word.

I spoke to Karl at outsurance and was quoted on my car insurance. The quote given was however substantially more than what I currently pay for car insurance - at the end of the conversation (which was 45 minutes long) I asked about the R500 that I should get if Outsurance cant beat my current insurance rate, he said I would receive and email with instructions - I have not received anything yet. The thing is, this is the second time that I spoke to outsurance where they cant beat my insurance premium and I don't get an email afterwards.

Giving 2 starts instead of 1 because the agent that I spoke to was good at his job.