1 reviews | Active since Mar 2009
OUTSURANCE NOT INTERESTED IN UPDATING ESSENTIAL INFORMATION
On 16/11/2019 I purchased a new vehicle and insured it with outsurance a few days prior indicating that I would be the main driver. I did not sell my old vehicle (also insured by outsurance) as I was giving it to my Mum. I indicated to the consultant on the recorded call that my mum would now be the main driver of my old vehicle. The consultant stated that he would be giving my mum a call to get her details so that she can be added as the main driver. To date, nobody has called her (3 months later). Should there be an accident, I am sure outsurance would question who the main driver is. On their record I am still listed as the main driver but I am not. Please can somebody update these details as a matter of urgency
We take much pride in our service delivery so to read your complaint is certainly disappointing.
Lucia our client services manager contacted you to address your concerns and she apologised for the poor service experience. Lucia has been unsuccessful in her attempts to contact your mom.
As per Lucia's advice, please ask your mom to call us when she is available and we will attend to changes. Lucia has emailed you all her contact details.
Regards,
OUTsurance
We take much pride in our service delivery so to read your complaint is certainly disappointing.
Lucia our client services manager contacted you to address your concerns and she apologised for the poor service experience. Lucia has been unsuccessful in her attempts to contact your mom.
As per Lucia's advice, please ask your mom to call us when she is available and we will attend to changes. Lucia has emailed you all her contact details.
Regards,
OUTsurance