BR
Braam R
1 reviews | Active since Jun 2021
08 Nov 2023, 10:35
Outsurance not honoring instruction/agreement.
I have ended my policies with Outsurance in August this year already. I also send an e-mail to them on 24 August 10:23 to confirm this. To this day they are still deducting my money. It is 3 months already I think that is unacceptable. Today I tried to send them another e-mail and got this reply..."We’re unable to reply to your mail. So, let’s chat!" ....I think what they are trying to say is this: We don't want you to have proof of the communication. In that way you don't have any proof.
Helpful (0)
Replies (1)0
Replies (1)
OUTsurance's replyOfficial
13 Nov 2023, 11:28Hello Braam
Thank you for bringing the matter to our attention.
Our client care manager contacted and provided you with feedback. After your personal short term policy was cancelled, an automated message was allocate to the client care team who deal with homeloan policies.
This message concerningly, did not populate which led to the continued premium deductions. This has since been referred to our helpdesk for investigation.
We confirm the remaining active policy has now been cancelled and the refund was arranged for you.
You have our apologies once again for this unfortunate occurrence.
Regards
The OUTsurance Team
Thank you for bringing the matter to our attention.
Our client care manager contacted and provided you with feedback. After your personal short term policy was cancelled, an automated message was allocate to the client care team who deal with homeloan policies.
This message concerningly, did not populate which led to the continued premium deductions. This has since been referred to our helpdesk for investigation.
We confirm the remaining active policy has now been cancelled and the refund was arranged for you.
You have our apologies once again for this unfortunate occurrence.
Regards
The OUTsurance Team
OUTsurance's reply13 Nov 2023, 11:28
Official
Hello Braam
Thank you for bringing the matter to our attention.
Our client care manager contacted and provided you with feedback. After your personal short term policy was cancelled, an automated message was allocate to the client care team who deal with homeloan policies.
This message concerningly, did not populate which led to the continued premium deductions. This has since been referred to our helpdesk for investigation.
We confirm the remaining active policy has now been cancelled and the refund was arranged for you.
You have our apologies once again for this unfortunate occurrence.
Regards
The OUTsurance Team
Thank you for bringing the matter to our attention.
Our client care manager contacted and provided you with feedback. After your personal short term policy was cancelled, an automated message was allocate to the client care team who deal with homeloan policies.
This message concerningly, did not populate which led to the continued premium deductions. This has since been referred to our helpdesk for investigation.
We confirm the remaining active policy has now been cancelled and the refund was arranged for you.
You have our apologies once again for this unfortunate occurrence.
Regards
The OUTsurance Team