cS
collin S
1 reviews | Active since Nov 2022
17 Oct 2023, 14:52
Outsurance not good for clients
Had an accident with my vehicle,took 7days for claim to be prossed find out now that they repairing my vehicle with aftermarket parts.very very unhappy,I'm advising people not to take out any product with outsurance
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OUTsurance's replyOfficial
20 Oct 2023, 15:39Good day Collin,
Thank you for bringing your concerns to our attention.
Mavie our claims manager discussed the claim in detail with you. The Ombudsman for Short-term Insurance has given approval for all insurers to use alternative parts for vehicles out of their factory warranty period. The vehicle must be repaired to the manufacturer's specifications.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Mavie our claims manager discussed the claim in detail with you. The Ombudsman for Short-term Insurance has given approval for all insurers to use alternative parts for vehicles out of their factory warranty period. The vehicle must be repaired to the manufacturer's specifications.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
OUTsurance's reply20 Oct 2023, 15:39
Official
Good day Collin,
Thank you for bringing your concerns to our attention.
Mavie our claims manager discussed the claim in detail with you. The Ombudsman for Short-term Insurance has given approval for all insurers to use alternative parts for vehicles out of their factory warranty period. The vehicle must be repaired to the manufacturer's specifications.
We do apologise for the disappointment.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Mavie our claims manager discussed the claim in detail with you. The Ombudsman for Short-term Insurance has given approval for all insurers to use alternative parts for vehicles out of their factory warranty period. The vehicle must be repaired to the manufacturer's specifications.
We do apologise for the disappointment.
Regards,
The OUTsurance Team