EVdm
Erik Van der merwe
1 reviews | Active since Feb 2023
27 Aug 2025, 19:11
Outsurance not good
I phoned this morning to cancel my house insurance.What I have agreed with the consultant is not contained in the revised policy document.
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Replies (3)0
Replies (3)EVdm
Erik Van der merwe's updateReviewer Update
27 Aug 2025, 20:35No youdo not have to.I will cancel tmrw
EVdm
Erik Van der merwe's update27 Aug 2025, 20:35
Reviewer Update
No youdo not have to.I will cancel tmrw
EVdm
Erik Van der merwe's updateReviewer Update
30 Aug 2025, 10:38My problem has not been solved despite many phone calls and consultants who promised to phone me back.Of course theydo not!!!
EVdm
Erik Van der merwe's update30 Aug 2025, 10:38
Reviewer Update
My problem has not been solved despite many phone calls and consultants who promised to phone me back.Of course theydo not!!!
OUTsurance's replyOfficial
02 Sept 2025, 16:36Good day Erik,
Further to our initial private response, we can confirm that our Client Care Manager, Hawa, reached out to you and assisted with your concerns.
The increase in your excess occurred during your annual policy rerate in April. Prior to the effective date, we sent you communication outlining the updated premium and excess amounts.
We’re pleased to hear that Hawa was able to revert your excess to the previous amount and apply a discount to your premium.
The service-related issues you mentioned will be addressed internally with the advisor involved to ensure appropriate follow-up and improvement.
We sincerely apologise for any inconvenience caused and appreciate your patience throughout this process.
Regards,
The OUTsurance Team
Further to our initial private response, we can confirm that our Client Care Manager, Hawa, reached out to you and assisted with your concerns.
The increase in your excess occurred during your annual policy rerate in April. Prior to the effective date, we sent you communication outlining the updated premium and excess amounts.
We’re pleased to hear that Hawa was able to revert your excess to the previous amount and apply a discount to your premium.
The service-related issues you mentioned will be addressed internally with the advisor involved to ensure appropriate follow-up and improvement.
We sincerely apologise for any inconvenience caused and appreciate your patience throughout this process.
Regards,
The OUTsurance Team
OUTsurance's reply02 Sept 2025, 16:36
Official
Good day Erik,
Further to our initial private response, we can confirm that our Client Care Manager, Hawa, reached out to you and assisted with your concerns.
The increase in your excess occurred during your annual policy rerate in April. Prior to the effective date, we sent you communication outlining the updated premium and excess amounts.
We’re pleased to hear that Hawa was able to revert your excess to the previous amount and apply a discount to your premium.
The service-related issues you mentioned will be addressed internally with the advisor involved to ensure appropriate follow-up and improvement.
We sincerely apologise for any inconvenience caused and appreciate your patience throughout this process.
Regards,
The OUTsurance Team
Further to our initial private response, we can confirm that our Client Care Manager, Hawa, reached out to you and assisted with your concerns.
The increase in your excess occurred during your annual policy rerate in April. Prior to the effective date, we sent you communication outlining the updated premium and excess amounts.
We’re pleased to hear that Hawa was able to revert your excess to the previous amount and apply a discount to your premium.
The service-related issues you mentioned will be addressed internally with the advisor involved to ensure appropriate follow-up and improvement.
We sincerely apologise for any inconvenience caused and appreciate your patience throughout this process.
Regards,
The OUTsurance Team