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shannon N
1 reviews | Active since Jun 2014
09 Jun 2025, 10:29
OUTsurance not getting back to me regarding TOW Truck request
I Have Policy with OUTsurance on my Vehicle i called this morning 09-06-2025 to request for a Tow Truck i was told that for a Policy that i am paying R1000 i do not have this on my policy i then requested for the consultant to get a manager to listen to the call recordings when i took out the policy ,they advised that a manager will listen to the call and get back to me ,
its been 3 hours since my call this morning and no one has called me back
Helpful (0)
Replies (4)0
Replies (4)sN
shannon N's updateReviewer Update
09 Jun 2025, 11:58Its been fours hours since i called and no call ?
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shannon N's update09 Jun 2025, 11:58
Reviewer Update
Its been fours hours since i called and no call ?
OUTsurance's replyOfficial
09 Jun 2025, 12:48Hello Shannon
We are very sorry for your disappointing service experience!
Our rescue claims manager contacted you and confirmed the cover you opted for, being our essential product, does not have towing costs included.
The sales call was audited and the cover restrictions were discussed with you.
Thank you for your understanding.
Regards
The OUTsurance Team
We are very sorry for your disappointing service experience!
Our rescue claims manager contacted you and confirmed the cover you opted for, being our essential product, does not have towing costs included.
The sales call was audited and the cover restrictions were discussed with you.
Thank you for your understanding.
Regards
The OUTsurance Team
OUTsurance's reply09 Jun 2025, 12:48
Official
Hello Shannon
We are very sorry for your disappointing service experience!
Our rescue claims manager contacted you and confirmed the cover you opted for, being our essential product, does not have towing costs included.
The sales call was audited and the cover restrictions were discussed with you.
Thank you for your understanding.
Regards
The OUTsurance Team
We are very sorry for your disappointing service experience!
Our rescue claims manager contacted you and confirmed the cover you opted for, being our essential product, does not have towing costs included.
The sales call was audited and the cover restrictions were discussed with you.
Thank you for your understanding.
Regards
The OUTsurance Team
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shannon N's updateReviewer Update
09 Jun 2025, 13:59Well i am sure from what was explained to me when i took out the cover
No use arguing now
Might be considering changing to another Insurance company ?
No use arguing now
Might be considering changing to another Insurance company ?
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shannon N's update09 Jun 2025, 13:59
Reviewer Update
Well i am sure from what was explained to me when i took out the cover
No use arguing now
Might be considering changing to another Insurance company ?
No use arguing now
Might be considering changing to another Insurance company ?
OUTsurance's replyOfficial
09 Jun 2025, 14:04Hello Shannon
We understand your disappointment,
We will request a client care advisor to call you and discuss cover options as well as possible relief options available to you.
Regards
The OUTsurance Team
We understand your disappointment,
We will request a client care advisor to call you and discuss cover options as well as possible relief options available to you.
Regards
The OUTsurance Team
OUTsurance's reply09 Jun 2025, 14:04
Official
Hello Shannon
We understand your disappointment,
We will request a client care advisor to call you and discuss cover options as well as possible relief options available to you.
Regards
The OUTsurance Team
We understand your disappointment,
We will request a client care advisor to call you and discuss cover options as well as possible relief options available to you.
Regards
The OUTsurance Team