Outsurance not delivering on their promise!

I was contacted by the assessor Kayla, whom informed me she will only contact me after 15h00. This to me is an insult to injury. I am already disappointed at the outcome of the claim, now I must wait as well. I would think that Outsurance would prioritize this as they need to restore their trust in their clients. "it seems you were given incorrect advice", It's up to Outsurance to ensure proper advice are given, not the client! Listen to the voice recording at sales stage. Ultimately someone with authority need to contact me ASAP. I do not accept, any further delay with this matter.