Outsurance Not Cooperating

I had a vehicle claim which was rejected on the basis that I was Driving Under the Influence but NO solid or practical evidence backed up the rejection. They mentioned the tow track driver smelt alcohol on me and there were no tests done. I provided all they wanted including bank statements and they couldn't find any evidence that I had bought and consumed alcohol.

Nevertheless, my main compliant is that when they towed my car back to my premises, it had a missing indicator which evidently shows it was plugged out and I have been writing emails requesting a replacement since June 2018 and heard nothing from them. I've since fixed my car they had written off and I am requesting for my indicator light replaced. Facility Number: OT ********** 4 Claim Number: ********** 38 Point of contact: **********