AJ
Archibald J
1 reviews | Active since Aug 2019
08 Jul 2020, 20:03
Outsurance non-responsive
I submitted a second revised no claim bonus letter after the first one was inaccurate. The letter verifies a 3-year no claim bonus letter for eligibility for the Outsurance promotion. Since submission by email two days ago, I had no response from Outsurance or the consultant known as Haseena, who initially corresponded with me and was swift in doing so.
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OUTsurance's replyOfficial
14 Jul 2020, 10:02Hi Archibald
Following your recent interaction with us, we acknowledged your complaint and escalated the matter to our Quote Promotions Supervisor for attention and assistance.
Our supervisor contacted you to review the merits of your complaint for resolve. We processed the Promotion amount to your account yesterday and it should reflect in your account in three working days.
We know what it feels like to be waiting for a resolution to a problem, and we're very sorry we put you in that situation.
Regards
OUTsurance
Following your recent interaction with us, we acknowledged your complaint and escalated the matter to our Quote Promotions Supervisor for attention and assistance.
Our supervisor contacted you to review the merits of your complaint for resolve. We processed the Promotion amount to your account yesterday and it should reflect in your account in three working days.
We know what it feels like to be waiting for a resolution to a problem, and we're very sorry we put you in that situation.
Regards
OUTsurance
OUTsurance's reply14 Jul 2020, 10:02
Official
Hi Archibald
Following your recent interaction with us, we acknowledged your complaint and escalated the matter to our Quote Promotions Supervisor for attention and assistance.
Our supervisor contacted you to review the merits of your complaint for resolve. We processed the Promotion amount to your account yesterday and it should reflect in your account in three working days.
We know what it feels like to be waiting for a resolution to a problem, and we're very sorry we put you in that situation.
Regards
OUTsurance
Following your recent interaction with us, we acknowledged your complaint and escalated the matter to our Quote Promotions Supervisor for attention and assistance.
Our supervisor contacted you to review the merits of your complaint for resolve. We processed the Promotion amount to your account yesterday and it should reflect in your account in three working days.
We know what it feels like to be waiting for a resolution to a problem, and we're very sorry we put you in that situation.
Regards
OUTsurance