CS
Calvin S

1 reviews | Active since May 2017

05 May 2017, 07:13

Outsurance Non payment

<p>A simple Sad story of none payment from Outsurance .I knowingly parked my s****** too close to a vehicle on a sandy surface.My fault , but I was genuinely trying not to take up too much space and annoy any cars that would need to find parking in the limited space as There was a show about to take place in the suburb in a house .I left the show early and as I got near the s****** it fell over into the cars and damaged it. As none other saw it happen I alerted the car guard in the area. He kindly went back into the show to locate the owner who promptly came to see what transpired.. We exchanged details as I apologized for parking so close and in soft sand .I reported the incident to the Police and then Outsurance who immediately said that the incident was not my fault but Gods fault. ( act of God were the words) Now the God I know is a good God and is not vindictive.So which Gods they were referring to I don't know. Knowing my negelence caused the issue I paid the R4200 quote directly to the Gentleman so that He does not lose His no claim bonus from his insurance company..Ive got all my insurance with Outsurance and don't intend to leave yet... but really feel no support in this instance .An honest report got me into trouble but I will still choose to be honest in future no matter.</p>

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Replies (1)
OUTsurance
OUTsurance's reply17 May 2017, 13:14
Official

Hello Haddock777

Our apologies firstly for our belated response. Upon receipt of your feedback, the matter was escalated to our liability claims manager.

We are pleased to know our decision to refute liability was overturned. Leigh called you and discussed our initial reason for our decision as well as our reason now for settling the claim in your favour.

Thank you for affording us the opportunity to discuss the detail and assist you.

Regards

Dinky