1 reviews | Active since Jun 2020
Outsurance non payment!
Poor service from outsurance! I changed my insurance last month and canceled my policy 2 days before my debit order was ment to go off, they said it's on the system and the debit order will go off, however I must call back after 4 days once it has cleared and the will refund me. When I called after 4 days they told me the payment will be made on the 25th of September, which I objected to and the consultant said they would make a plan and arrange payment immediately. It's been 3 full weeks and I yet to receive my money, calling every 3rd day to hear the same sorry they , need to check on something and they will call me back ... not one call back from any consultant! I just want my money give me wants mine !!!! They
Following our private messages, we again apologise for the inconvenience
When the cancellation was requested, our advisor did inform you of the 30 day hold on the refund. We however informed you that we will be able to release the hold once you forward us a copy of your bank statement,
Our client care manager sent you an email, again requesting you send us a copy of your bank statement. Please know we want to assist you.
Regards
The OUTsurance Team
Following our private messages, we again apologise for the inconvenience
When the cancellation was requested, our advisor did inform you of the 30 day hold on the refund. We however informed you that we will be able to release the hold once you forward us a copy of your bank statement,
Our client care manager sent you an email, again requesting you send us a copy of your bank statement. Please know we want to assist you.
Regards
The OUTsurance Team