Outsurance - No service to existing base

Ive been an outsurance client for over 10 years. In that time I may have claimed twice in total. I drive a TINY tata, 24 km a day, park in secure ba*****t and complex at night - dont visit clients and am a minimal risk. (I dont even live in a ***** part of JHB - Sandton - live and work).<br> <br> Outsurance is so set on just getting in new clients that they refuse to budge on a premium OVER R1000 a month. The reason? My excess is R1k (Has been for 10 years) - BUT if I want ot increase the excess I can get a drop in my premium - Discovery Insurance can give me the same benefits and MORE, lower premium and R1k excess.<br> <br> Outsurance, focus less on marketing your R400 cash back if we cant beat your premium and focus on retention - blink your eyes and youll lose more clients than getting new ones.<br> <br> Your service and retentions strategy sucks<br> <br> Sincerely<br> <br> <br> Ex Outsurance Client to be