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Thulile V
1 reviews | Active since Feb 2022
31 Jan 2024, 16:39
Outsurance no paying for damaged car
I was involved in a car accident in May 2023 by the client who uses outsurance.the client gave me all the details including reference number..till this date my car has not been fixed n follow up as to what is the cause of delay.my question is that I have reference number that has been created so for such a long time why doesn’t the company make follow up as to fixation of the car or they waiting n hoping that the car will be magically fixed then they don’t pay for damages as we speak now my car has different sounds n constant collective of air..n it rusting
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Thulile V's updateReviewer Update
31 Jan 2024, 21:16To be honest I don’t need an apology I need my car to be fixed.as soon as possible.this damage is further damaging my car which you will never pay or cover..it been 9 months
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Thulile V's update31 Jan 2024, 21:16
Reviewer Update
To be honest I don’t need an apology I need my car to be fixed.as soon as possible.this damage is further damaging my car which you will never pay or cover..it been 9 months
OUTsurance's replyOfficial
08 Feb 2024, 15:42Good afternoon Thulile,
Further to our private reply after receiving your complaint, our legal manager Mmeli contacted you to address your concerns.
He informed you that we had not received the requested documents in order for us to proceed with the third-party claim.
Since his conversation with you, we have received the requested documents, and the assessment has been finalised.
Our legal team will ensure that your claim is finalised as soon as possible.
We apologise for the misunderstanding.
Regards,
The OUTsurance Team
Further to our private reply after receiving your complaint, our legal manager Mmeli contacted you to address your concerns.
He informed you that we had not received the requested documents in order for us to proceed with the third-party claim.
Since his conversation with you, we have received the requested documents, and the assessment has been finalised.
Our legal team will ensure that your claim is finalised as soon as possible.
We apologise for the misunderstanding.
Regards,
The OUTsurance Team
OUTsurance's reply08 Feb 2024, 15:42
Official
Good afternoon Thulile,
Further to our private reply after receiving your complaint, our legal manager Mmeli contacted you to address your concerns.
He informed you that we had not received the requested documents in order for us to proceed with the third-party claim.
Since his conversation with you, we have received the requested documents, and the assessment has been finalised.
Our legal team will ensure that your claim is finalised as soon as possible.
We apologise for the misunderstanding.
Regards,
The OUTsurance Team
Further to our private reply after receiving your complaint, our legal manager Mmeli contacted you to address your concerns.
He informed you that we had not received the requested documents in order for us to proceed with the third-party claim.
Since his conversation with you, we have received the requested documents, and the assessment has been finalised.
Our legal team will ensure that your claim is finalised as soon as possible.
We apologise for the misunderstanding.
Regards,
The OUTsurance Team