Outsurance no longer the shining star

I have been insured with Outsurance over a number of years and was very happy with their value and service. Unfortunately, this has changed with the latest interaction with Outsurance today.

My interaction was to understand the reasoning for the annual increase of my premium by 9.2%. I understand that the following factors are considered when the policy premium is reviewed, inflation rate, insurance profile and payment profile.

I am not totally satisfied with the outcome considering my excellent payment profile, good insurance profile and low inflation rate.

I am retired and my risk profile has been lowered by less travelling of approximately 3000 km per annum. More time at home means lower risk of break-ins etc. To demonstrate this lower risk, I have opted to increase the excess on my insured items. In spite of this, the new premium still comes out at 8.5% (way above inflation).

I have not received satisfactory explanation on the reason for the excessive increase considering the above and taking into consideration the number of years I have been a loyal client to Outsurance.