Outsurance -No help during a desperate emergency

On Tuesday 04 March I contacted Outsurance to report a water leak (possible pipe burst) at my home. I was very concerned as the water piled up against my house foundation an there was a large area in my garden under water. I explained to them the seriousness of the situation and that I was concerned for structural damage to my hose as well as a massive water bill from the municipality. They said they will send out a plumber as soon as possible. On Wednesday at 13:00 still nobody arrived to assess the damage and do a repair, I phoned Cedrick Ntosoane to follow up, he said the plumber service was not notified yet and they have been notified now, unfortunately they will only be able to come out on Thursday morning.

I was getting more concerned as the water kept leaking and the water level reached my electricity inlet cable. So Volschenck plumber came out to see if they could help to find the leak. The National leak detection arrived later in the afternoon, said they were send by outsurance, however the Volschenck plumbers already died up and found a leak coming from my house foundation *this was n not the source of the leak), I showed the area to the National Leak detection people, they said they could not do anything else and will send the report to Outsurance,

I then called Outsurance tried to explain my desperate situation to them, ( the water leak is bad, Andy entire front lawn is a mud pool and the water is rising up against my house's foundation- I needed urgent assistance, hence the Volschenck plumber as Outsurance service provider could not assist me. I got no assistance., from Outsurance, they did not keep me in the loop, last I heard was a service provider will be able to check for a leak on Thursday I am so worried about a massive municipality bill, that in desperation I had to use the Volschenck plumber to try and find and repair the leak ASAP. Volschenck is contracted with Outsurance. I got only a message from Outsurance that since I got out plumbers, the will no longer support the situation. So now I am still stuck with a water leak, no insurance support from Outsurance and had to close the main supply. I have a baby to take care of and no running water due to the slow response and no support from Outsurance. Outsurnace says you always get something out... I only got a stress headache from them.