OUTsurance - No good deals.

My daughter had an accident involving a motorcycle of which the owner is insured by OUTsurance. We submitted a 3rd Party claim against them more than 2 months ago (It was the customer's fault). After submitting all the documents they required from us (incl pictures etc.) OUTsurance informed us that the process to approve the claim will take 4-6 weeks(?). After 4 weeks we inquired by email (the only means supp****) and they just ignored us. Eventually we went back to their customer to whom they responded that they are still awaiting documents from us. We resubmitted everything and after the fifth time they confirmed receiving. They keep ignoring our inquiries when following up. We recall now this to be the reason why we cancelled our insurance with them years ago. They claim they can beat any quote from another insurer but they can't. When you pay them they are happy but do not claim. This is what you get. We incurred damage to our vehicle and we are still in the dark as to when it will be repaired. In fact we have not heard anything from them and if we do not keep on inquiring they are just going to ignore us altogether.