Outsurance - No Customer Service

I have been with Outsurance for over 3 years(with 2 vehicles). I traded 1 vehcile on 26th April and opted to keep the other 1. (My intial intenction, when I buy my new vehicle in Jun/Jul, then I will add it on). I notified Outsurance, but they still debited me in FULL. I reveresed the debit order on my banking app & phoned Outsurance to ask the banking details for my exsiting vehicle(4/05) The agent told me that they do not give banking details, but will debit me at month-end(off setting my 5 days refund on my on my trade vehicle). What a suprise I got yesterday, they cancled my entire policy. I then phoned in & spoke to a consultant(Lebo Adams), a very wonderful person. She helped me reinstate the policy and told me that the debit order will go of on the 7th. I have not been debited as yet. I did email the team leader this morning(Henry Shongwe) - I have not received any response with regards to my debit order not going off or my refund for my trade in vehicle. I am having serious doughts now when I get my new vehicle if I am going to use Outsurance, as the service level is really bad.