1 reviews | Active since Sept 2020
OUTSURANCE NEVERENDING CLAIM WITH MAYFAIR GEARBOX
My car went in under an accident claim 10 months ago. The car was sent to Mayfair Gearbox who have failed to fix the car. The car has gone back to them between 4-6 time in the last 10 months. I have barely driven the car for longer than a month without the car breaking. They said the mechatronic failed, if not that it's the clutches that have failed.
The car always comes back with more problems then what it went in with which I have had to fix. The assessor once proved bad workmanship on the vehicle and they asked me to take it back. I have my own photo's of bad workmanship from Mayfair, covers missing, plugs not plugged in and pipes not inserted correctly.
Outsurance keeps telling to take the car back to the same people who have struggled to fix it for 10 months. I am now taking legal action and reporting them to the Ombudsman
I can't wait to get another insurer , they are not helpful at all. They have moved me from Rethabile , to ,Mamello to eventually Terry . They asked me to take the car to another supplier for a report however because they won't pay another supplier to properly fix the car and Mayfair are clearly still under warranty because they paid them, I am left inconvenienced.
DO NOT INSURE WITH OUTSURANCE
Further to our private reply, our assessing manager Jean contacted you to address your concerns.
He has apologised for the disappointing experience.
He has authorised repairs at a different service provider and we will ensure that Mayfair gearbox is held accountable for the poor workmanship.
Terry will keep you updated and ensure that you vehicle is properly repaired to your satisfaction.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
Further to our private reply, our assessing manager Jean contacted you to address your concerns.
He has apologised for the disappointing experience.
He has authorised repairs at a different service provider and we will ensure that Mayfair gearbox is held accountable for the poor workmanship.
Terry will keep you updated and ensure that you vehicle is properly repaired to your satisfaction.
We apologise for the inconvenience caused.
Regards,
The OUTsurance Team
