Outsurance never calls back
I am trying to get hold of Outsurance, but they don't seem to care about actually calling back. I have been a client for quite a few years now, but I just can't get a call back. I have requested a call back via the website numerous times. No response. I call the contact centre and ask the operator to call me back. NO RESPONSE!!! He just completely ignored my request. I want to take out new insurance, but why should I when a loyal customer gets nothing back. Outsurance is happy to take my money, but not happy to provide customer service. Disappointing!!!!!!!!!
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OUTsurance's replyOfficial
17 May 2016, 06:43Dear Sasha
Thank you for bringing the matter to our attention and please accept our sincerest apology for the service you described. We will investigate and address it internally. If you need any other assistance you are welcome to email me directly, but I will get the relevant department to contact and assist you this afternoon with the quote.
Kind regards,
Alet : ***
OUTsurance's reply17 May 2016, 06:43
Official
Dear Sasha
Thank you for bringing the matter to our attention and please accept our sincerest apology for the service you described. We will investigate and address it internally. If you need any other assistance you are welcome to email me directly, but I will get the relevant department to contact and assist you this afternoon with the quote.
Kind regards,
Alet : ***