Outsurance negilgence and *****alent activity.

Outsurance negligence and ********** activity. I was in an accident on 26th June 2021, My vehicle was put on a roll back and taken to site for an Assessor to Assessor my vehicle was then moved to the Service Provider Auto Executive who took over month with my vehicle.

I received my vehicle back on the 13th August 2021 with second hand parts and workmanship not up to standard, I sent an email directly to the service provider no responses I let Outsurance know on Monday 16th and still nothing has been done interim I have received photos from Outsurance that shows my vehicle was bumped on the front right bumper which had no damage at all as the initial accident was to the left side. I then escalated and have spoken to several internal staff members to find out what happened and still no response or feedback, I have provided video footage and still no feedback on bad workmanship, no feedback on what happened to the front right of my vehicle no feedback from the legal department regarding claiming back from the guilty party. NO FEEDBACK OR RESOLUTION AT ALL.

25 August 2021 I receive an email to say that its been a year and my monthly premium has gone up from R 1171.78 to R 1710.78 effective from 24th August a R 600.00 increase for what ****ty service that they cannot sort out. False advertising to say they are the best and save money with excellent service. Outsurance you are negligence and ********** you have not sorted out my issues at all and now you want to charge an extra R 600.00 for bull****.

R 86 000.00 rand worth of damage over two years a valued client with no break in service for what. Worst service ever you don't even deserve a 0.5 rating.