Outsurance, MTN you are the worse companies in S.A

Our property has been insured with Outsurance for more than 10 years and I have never had a problem with Outsurance until now. There was 2 cellphones in my bag which 1 Cellphone was mind Samsung note 8, the other cellphone belonged to my husband Samsung S8 plus and other valuable contents as well. Last week I received a call from one of your investigators/Claims Advisor Lorenzo Pieters - ********** 651 and he asked if he could come and see me which I agreed he interviewed me and then we went to the police station to complete beacon and billing forms one on my name and I completed the forms in my husbands name too as he was at work. Since then I have been Co operative with Lorenzo with all his interrogating questions.but yesterday's incident was the pits my niece which is the person I picked up at the station wen i got ****** was questioned yesterday which is part of his investigation the manner in which Lorenzo showed up at her work. she was called 9 times on her cellphones and her being a furniture consult was not able to answer her phone Lorenzo showed up at her work demanding to see her and this he said to her manager even if he must wait there the whole day to see her she was taken away from her customers to speak to him in the mean time the customer walked out of the door and my niece was then called into the office once the conversation was over with Lorenzo and she was then made an example of in front of other staff about doing stuff like this in her own personal time, disciplinary action will also be taken against her as well, to what level is this man prepared to go to see that his investigation is carried is this Outsurance procedures and policies, My niece was asked sow much personal questions who gives this man the right to invade people's person life questions such as how she's travels home, why can't she make other arrangements for traveling, what cellphone are you using, why cant your 77 year old grandfather fetch you,the levels of interrogation is this the methods that are conducted in order to ensure Outsurance investigators conduct themselves is on another level. My second cellphone being another Samsung Note 8 a copy of the IMEI number was also taken how is this relevant to his investigation, he was to see if its a pattern his words to me, can i do a itc check under your name can you give me your husbands id number so i can check under his name if he has insurance or claimed for anything similar, I'm disgusted to have insured my stuff with Outsurance and the manner in which myself and family is being treated. I claimed from Outsurance in 2009 and 2010 that is 9 years back I can't even remember the details, we are now in 2018 I ask you a question can you remember what you ate for supper 3 month ago? I don't see why that has got anything to do with this matter 9 years ago wen I app**** for insurance u never asked me those questions neither I have never been convicted of any ******** activities and neither any other family member in my house that would give Lorenzo the right to question old claims.like Lorenzo even asked my niece about those incidents dating back to 2009 and 2010 wen she was 15 years. Are these the methods that are being in forced and different levels of abuse to ensure that a claim is legit then I find it very unprofessional and an tasteful The mere fact that my niece got into trouble due to his persistent manner he could not wait for her to call him and make arrangements. I want this interrogation to stop. If these are your methods then please except immediate cancellation of my policy we will seek insurance else where, where we will be treated with respect and dignity. Today they visited my home again to discuss the outcome of the beacons and billings from MTN, findings from Outsurance that i am lying about the cellphones and my location cause beacons don't pick up my last location, and that the cellphone numbers are not the numbers that was put in the phones buy they cant provide me with the proof of the cell number that was in the cellphones and neither can they provide me with the billings and beacons listing, was told that it will be presented to National claims forum on Friday where the claim will be discussed. and recommendation that it will be declined. i have purchased both my cellphones via contract with MTN and both sim cards was inserted at the shop on the day of purchase and activation, is there anything that can be done to Outsurance and MTN , ICASA can you please assist us...