Outsurance moto: Make sure to pay as little of a customer's claim as possible.

We have been taken for a ride since the day we joined them. Their excesses are ridiculously high and they try and pay out as little as possible. On a damages claim of RR26 335.00 they want to settle the claim with only R4 320.00. Mila Leeuwschut is dealing with our claim and she has been the most terrible person to deal with. They do not look at each customer as an individual, but rather make all their excesses the same. Now I understand how they can spend so much money on adverti*****ts. They avoid paying claims or pay as little as possible.