Outsurance, More like "Out to empty your pocket and don't explain what you are insured for".

On the 14th of February, my account was debited five thousand rand. When I enquired, I was told that my previous two vehicles that I requested quotes on were active on my policy. When I attempted to correct this error, I was told i had made the error and that OUTsurance was not at fault. After a long argument on the phone with consultant and multiple escalations, I was able to rectify this error.

Once that was done, I enquired about my current vehicle on the policy, of which they had no records on their systems. So that was recaptured. As a client, I was left in the dark as to what I was paying for in the last half a year of my premiums to OUTsurance.

I was never offered any explanation, as to what happened and lead to this here moment.

Such treatment is not to be tolerated. I have since moved to another insurer. As a consumer I have the right to know what I am paying for and I am insulted and disgusted at how my matter was handled.