1 reviews | Active since Apr 2018
Outsurance, money *****’s
Outsurance is ridiculous with their claims, in the past 2 years I have claimed from Outsurance. I have lived in the same estate just 2 different complexes in 2 years, and unfortunately I had twice as many issues to deal with, loadshedding, geyser bursts etc. Last year we had a substations issue where we had no power for almost 10 days, which meant I had to claim for food spoilage. This year with all the loadshedding happening I claimed for food spoilage, it’s not like I’m claiming for free I pay a premium every month and unfortunately due to the country we live in it’s inevitable that these things happen. Anyways I was told that I can no longer claim as I have used up the claims allowed per person, what bullsh*t is that. Now we sitting in the very situation where loadshedding has started again and SUBSTATION caught on fire and no again no electricity for 9 days however with the weather being the way it is repairs have been suspended. So now I’m sitting with 2 freezers defrosting and it’s only day 4 or God knows how many more. Now apart from worrying about when we gonna get lights back I now have to worry about almost 2.5K worth of food going bad.
I am being denied cover because of the unfortunate condition in SA, how is that fair. Now that we are dealing with this unfortunate crisis I don't even have a support. Has I not been denied cover I would have still been with Outsurance.
I think the policy number OT***2.
I am being denied cover because of the unfortunate condition in SA, how is that fair. Now that we are dealing with this unfortunate crisis I don't even have a support. Has I not been denied cover I would have still been with Outsurance.
I think the policy number OT***2.
Thank you for providing us with the policy number, after our private reply to you.
We understand the predicament you are in and are not at all insensitive to the financial burden placed on you.
You cancelled your policy with us in Oct 2020, after the policy was endorsed and we notified you of our intention to provide you with a 31 day cancellation notice for your contents cover with us. Our decision was discussed with you in detail at the time.
Since you are not insured with us, we will not be able to assist you with a claim. This was discussed with you by our client care manager.
Thank you for allowing us the opportunity to have clarified the matter.
Regards
OUTsurance
Thank you for providing us with the policy number, after our private reply to you.
We understand the predicament you are in and are not at all insensitive to the financial burden placed on you.
You cancelled your policy with us in Oct 2020, after the policy was endorsed and we notified you of our intention to provide you with a 31 day cancellation notice for your contents cover with us. Our decision was discussed with you in detail at the time.
Since you are not insured with us, we will not be able to assist you with a claim. This was discussed with you by our client care manager.
Thank you for allowing us the opportunity to have clarified the matter.
Regards
OUTsurance