Outsurance misuse of customer information
I phoned Outsurance to cancel my insurance. 1st caller woudnt let me cancel unless I send some kind of proof for my reason. I paid f9r my car not them. I dont need to discuss the details and get permission to leave the insurance.
After a week I phoned back. Again I was given a hard time. I kept saying please give me a letter of cancelation and insure no debit order will go off end of the month. I had to ask this 5 times as I was given endless discusions. Advising a person is fine, going on and on with a customer is unexceptable.
3 days passed and an unusual amount of ****/spam calls are coming through to me daily and I have not guven my information out to anyone. I may not have proof to hold up in court or with the POPIA Act.2013 but I am well aware of my claim and I will state it as hippo.co.za does the same thing. Stop selling ny number and info. Stop phoning me and sending messages saying I requested a quote and not answering my calls (why would I leave to go back).
You literally placed my number back into the database as a potential customer to phone again. I promise you, you are not making a good impression and as a future consideration, I will defnitely not consider you any more. You are voilating and misusing my information. Selling my information is absolutely disrespectful.
Thank you for your feedback,
You have our sincere apologies for your poor service experience.
The matter was referred to our client care manager who will look into why your policy was not cancelled at the time as well as the numerous questions we posed at the time. Our findings will be discussed with our advisor.
We will also look into the marketing calls you received from our life sales department after your policy was finally cancelled.
It's a pity to know you are no longer a client of ours and that we left you with such a poor impression.
Regards
The OUTsurance Team
Thank you for your feedback,
You have our sincere apologies for your poor service experience.
The matter was referred to our client care manager who will look into why your policy was not cancelled at the time as well as the numerous questions we posed at the time. Our findings will be discussed with our advisor.
We will also look into the marketing calls you received from our life sales department after your policy was finally cancelled.
It's a pity to know you are no longer a client of ours and that we left you with such a poor impression.
Regards
The OUTsurance Team