Outsurance = Mistake with a coverup of LIE

Outsurance submitted their Debit order for the month. A day later they notified me that my insurance policy for my company was being terminated. When I enquired why, the first lady quoted information about my company that I liquidated in 2002, saying that I did not pay any installments for 22 years, which is why they are terminating the insurance.

When I got around to a service consultant who could understand the problem - he could not gain access to my policy to provide a reason - he terminated the call. - Great service

When I got to a manager - the excuse was that they terminated the policy by mistake - due to previous directors canceling a different companies insurance with Outsurance. When "the Sorry - It was a mistake" which they provided per email was not accepted - I insisted on speaking to a manager. The manager then claimed that they did not make a mistake and that the policy was reinstated. - Again this was communicated by mail.

Is it Outsurance policy to lie to clients and to provide company details to third parties - I do believe that is against the POPI ACT.

The manager then stated that he had obtained all the recordings and that he had listened to them ( in a question of 20 Min) even though I was on the phone for more than 3 hours - Again - Honesty is being questioned. I then insisted that I be provided with the recordings before 10 am today - and again Outsurance failed to supply the recordings or any other communication with regards to their stuff up