WH
Will H
1 reviews | Active since Dec 2011
13 Feb 2025, 12:43
OUTsurance means we want to get OUT of honouring claims
Submitted claim, was firstly told that we were not allowed to move the item without informing them so they not honouring the claim. Then the story changed that the item description on the policy does not match the actual product. We proved it does but the claim was still not honoured. We have lawyers as tenants and we are now being sued because they have increased costs of working due to the claim not being honoured
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OUTsurance's replyOfficial
18 Feb 2025, 10:07Good day Will,
Thank you for raising your concerns with us. After responding privately to you, we escalated the matter to, Eddie, our claims manager. Eddie has been unsuccessful in his attempts to reach you and has subsequently sent you a SMS and an email.
We are in the business of settling all valid claims. The item claimed for wasn't on cover. The rejection was discussed in detail with you and we provided you with all the information. Please respond to Eddie with a date and time that is most convenient for you. Eddie will in turn call you to address your concerns.
Apologies for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
Thank you for raising your concerns with us. After responding privately to you, we escalated the matter to, Eddie, our claims manager. Eddie has been unsuccessful in his attempts to reach you and has subsequently sent you a SMS and an email.
We are in the business of settling all valid claims. The item claimed for wasn't on cover. The rejection was discussed in detail with you and we provided you with all the information. Please respond to Eddie with a date and time that is most convenient for you. Eddie will in turn call you to address your concerns.
Apologies for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
OUTsurance's reply18 Feb 2025, 10:07
Official
Good day Will,
Thank you for raising your concerns with us. After responding privately to you, we escalated the matter to, Eddie, our claims manager. Eddie has been unsuccessful in his attempts to reach you and has subsequently sent you a SMS and an email.
We are in the business of settling all valid claims. The item claimed for wasn't on cover. The rejection was discussed in detail with you and we provided you with all the information. Please respond to Eddie with a date and time that is most convenient for you. Eddie will in turn call you to address your concerns.
Apologies for the disappointing outcome of your claim.
Regards,
The OUTsurance Team
Thank you for raising your concerns with us. After responding privately to you, we escalated the matter to, Eddie, our claims manager. Eddie has been unsuccessful in his attempts to reach you and has subsequently sent you a SMS and an email.
We are in the business of settling all valid claims. The item claimed for wasn't on cover. The rejection was discussed in detail with you and we provided you with all the information. Please respond to Eddie with a date and time that is most convenient for you. Eddie will in turn call you to address your concerns.
Apologies for the disappointing outcome of your claim.
Regards,
The OUTsurance Team