LS
Linda S
1 reviews | Active since Aug 2013
01 May 2020, 11:16
OUTSURANCE MAKING FALSE PROMISES
Outsurance advised on 14 April 2020 that the debit order for May will be slightly reduced as Outsurance want to "help out". My debit order went off on 1 May 2020. NO DEDUCTION! Care to explain OUTSURANCE? Or was this just a joke?
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OUTsurance's replyOfficial
04 May 2020, 15:24Good day Linda,
Thank you for your feedback. Fairbridge our client care manager was unsuccessful in his attempts to contact you and he subsequently sent you a SMS notifying you of his attempts, he will try again to call you.
We implemented the 15% discount on vehicle policies for premium collections between the 1st May - 31st May 2020. Your premium collection date is the 30th therefore your discounted premium will be on the 30th of May 2020.
We do apologise if our communication caused any confusion.
Regards,
OUTsurance
Thank you for your feedback. Fairbridge our client care manager was unsuccessful in his attempts to contact you and he subsequently sent you a SMS notifying you of his attempts, he will try again to call you.
We implemented the 15% discount on vehicle policies for premium collections between the 1st May - 31st May 2020. Your premium collection date is the 30th therefore your discounted premium will be on the 30th of May 2020.
We do apologise if our communication caused any confusion.
Regards,
OUTsurance
OUTsurance's reply04 May 2020, 15:24
Official
Good day Linda,
Thank you for your feedback. Fairbridge our client care manager was unsuccessful in his attempts to contact you and he subsequently sent you a SMS notifying you of his attempts, he will try again to call you.
We implemented the 15% discount on vehicle policies for premium collections between the 1st May - 31st May 2020. Your premium collection date is the 30th therefore your discounted premium will be on the 30th of May 2020.
We do apologise if our communication caused any confusion.
Regards,
OUTsurance
Thank you for your feedback. Fairbridge our client care manager was unsuccessful in his attempts to contact you and he subsequently sent you a SMS notifying you of his attempts, he will try again to call you.
We implemented the 15% discount on vehicle policies for premium collections between the 1st May - 31st May 2020. Your premium collection date is the 30th therefore your discounted premium will be on the 30th of May 2020.
We do apologise if our communication caused any confusion.
Regards,
OUTsurance