1 reviews | Active since Dec 2020
Outsurance makes Home Affairs look good!
People who are insured with Outsurance need to seriously reconsider! I have been a client for more than 15 years. I lodged a motor vehicle claim on 6 March 2023 and It has NOT been a pleasant experience! It has shown me how pathetic their "service" really is. They make home affairs look good! Its been a constant battle requesting status updates and to get them to actually do what I pay them for. They move at glacial pace, I have to run after claims administrators, assessors, the assessors manager (who does not pick up his phone and his mail box is full). Really disappointed! But it has taught me that you get what you pay for people! You pay low premiums you get **** service OUT! Remember that, the next time that you see the Outsurance advert, when they advertise, you always get something out....you do, and its brown!
Your overall claims experience was shocking! We don't blame you for sharing your bad experience.
We can confirm that subsequent to our private response, Darren our assessing manager contacted you to get the matter resolved. The fender was added to the assessment. We will address the service failure accordingly.
Thank you for accepting our sincere apologies.
Regards,
OUTsurance
Your overall claims experience was shocking! We don't blame you for sharing your bad experience.
We can confirm that subsequent to our private response, Darren our assessing manager contacted you to get the matter resolved. The fender was added to the assessment. We will address the service failure accordingly.
Thank you for accepting our sincere apologies.
Regards,
OUTsurance
