1 reviews | Active since Jul 2017

18 Nov 2023, 13:28

Outsurance makes canceling impossible

Have been trying to cancel my policy for more than a month now and gave OUTsurance the chance to review my policy and try to beat a quote from another top insurance company.

I tried to cancel the policy again today, but once again got taken on a journey of third degree interrogations and no assistance to cancel. I then told the agent that I am not interested in the conversation and if they cannot assist me with the cancelation then the call is mute. At 13:00 hours today I got a message that my policy is cancelled, but with no confirmation of effective date and I did not ask the agent to cancel the policy effective today.

Stay away if you do not want to be treated like an imbecile. This company have no intention to help you with a good premium if you have been with them for 11years and only want to increase your premiums (with a claim history of 3 claims over 11 years.)

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Replies (2)
's update18 Nov 2023, 15:02
Reviewer Update
Can you at least indicate if the policy was cancelled with immediate effect or only at the end of the month?
OUTsurance
OUTsurance's reply05 Dec 2023, 15:28
Official
Good afternoon Quinton,

Further to our private reply your policy was procedurally cancelled after the call you had with our advisor could not be completed.

This was based on your request to cancel. 

We have since re-instated your policy for you as per your request.

We apologise for the misunderstanding and inconvenience caused.

Regards,
The OUTsurance Team