1 reviews | Active since Jun 2015
Outsurance mails marketing service
I received an email from Outsurance (The R500/R1500 Challenge) on 08.01.2024 prompting me to get a quote since "quite a bit has changed since we last spoke" .I complete the form and like clock work a few minutes later I get a call. I tell the agent I received this email. He asked me for my current premium I refused and I go through the process and Outsurance is a good few R100s out compared to my current premium. I tell him to send me the form because my premium is cheaper and he tell him I cant do it because there is a 24 month period in between and then goes on to say they will send me the mail and something about the promotion department. 1.Its amazing how the agents attitude changes when you ask about the promotion and its like they are now judging you! 2.When I mention the promotion at the beginning why did he not ask more questions and advise about the 24 month rule? 3.Are your sales agents not aware on the current promotions in the company so they can advise better? 4.I only did the quote for the challenge
I request she listens to the call and calls me back which she did so now.So apparently I should have known from the t&cs I recieved last April that I do not qualify and it is not the agents fault because he did his job by giving me the quote and no one is denying that he did.
When I mentione the email he didn't prompt to ge further information so one would assume he is wel aware of the promotions within his company but NO...I should have known better and its reiterated and I quote 'let me reitrate that you do not qualify for this promotion and you will not ne paid...you can try again after the 24 month period.
Its amazing how every other point and issue was ignored but the promotion non payment was reiterated numerous times.
I request she listens to the call and calls me back which she did so now.So apparently I should have known from the t&cs I recieved last April that I do not qualify and it is not the agents fault because he did his job by giving me the quote and no one is denying that he did.
When I mentione the email he didn't prompt to ge further information so one would assume he is wel aware of the promotions within his company but NO...I should have known better and its reiterated and I quote 'let me reitrate that you do not qualify for this promotion and you will not ne paid...you can try again after the 24 month period.
Its amazing how every other point and issue was ignored but the promotion non payment was reiterated numerous times.
I should be paid out for the challenge since:
1. Outsurance was not able to beat my current premium.
2. I was claim free for more than 3 years
3. Outsurance reached out to me to do the quote not the other way around so how can they now state I o not qualify? So why email me to participate?
I should be paid out for the challenge since:
1. Outsurance was not able to beat my current premium.
2. I was claim free for more than 3 years
3. Outsurance reached out to me to do the quote not the other way around so how can they now state I o not qualify? So why email me to participate?
Further to our private reply, our client relations General manager Camren, contacted you to address your concerns.
While we understand your disappointment, there are certain terms and conditions applicable to our quote promotion.
These were discussed in detail a few times and since you received the quote promotion payment within the last 24 months, you will not qualify this time.
Regards,
The OUTsurance Team
Further to our private reply, our client relations General manager Camren, contacted you to address your concerns.
While we understand your disappointment, there are certain terms and conditions applicable to our quote promotion.
These were discussed in detail a few times and since you received the quote promotion payment within the last 24 months, you will not qualify this time.
Regards,
The OUTsurance Team