Outsurance made an enquiry with Transunion on my name without my consent

You don’t deserve a single or a quarter star , I have a car insurance with Outsurance that I took in 2021 and still paying, and it is up to date but today 30th November 2024 I got an alert from Transunion that the enquiry was made in my name and impacted my credit score!!! Outsurance is Financial institution they should have known about consumer rights and treating customer fairly as well as ***** matter, unless they hired untrained*****mers who were not trained and definitely not fami**** with NCA laws,procedures and the impact of not following and adhering those procedures. So I need Outsurance to provide me with a verbal or written proof where I gave them a consent or a permission to do a scoring in my name, failing to do that I will have to take this matter to the relevant FAIS ombudsman,

I can not build my credit profile so hard just to be ruined by Outsurance, never!! You are an FSP ,you must know better. Train your consultants to not be desperate for sales and ending up doing wrong things , because you will loose your license or get fined for this. We are not playgrounds, we are clients , they can not just do whatever they want on our expense. I need this to be fixed asap, I have never called you for anything for almost three years. From now on please I don’t want anyone to touch my profile that I have with you, do not go to my profile, if I need to upgrade my insurance that I have with you I myself will call you. Thanks