CVDB
Cheryl Van Den Berg
1 reviews | Active since Sept 2019
02 Jan 2020, 20:46
Outsurance lying *******s
I was with outsurance when a tv brand new got ****** out my car they said so sorry for you and I was insured for all contents in my car I was moving and that’s why I got from them so if ever anyone asks about outsurance my reply is stay away they won’t help you in your time of theft lying *******s that they are
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Replies (2)
OUTsurance's replyOfficial
03 Jan 2020, 10:18Hello Cheryl
Your complaint has been received and we acknowledge the concerns raised.
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
We would like to escalate this matter to our claims managers for urgent attention and review. Kindly confirm if the policy in question is your policy that was cancelled in July Twenty Eleven.
Regards
OUTsurance
Your complaint has been received and we acknowledge the concerns raised.
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
We would like to escalate this matter to our claims managers for urgent attention and review. Kindly confirm if the policy in question is your policy that was cancelled in July Twenty Eleven.
Regards
OUTsurance
OUTsurance's reply03 Jan 2020, 10:18
Official
Hello Cheryl
Your complaint has been received and we acknowledge the concerns raised.
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
We would like to escalate this matter to our claims managers for urgent attention and review. Kindly confirm if the policy in question is your policy that was cancelled in July Twenty Eleven.
Regards
OUTsurance
Your complaint has been received and we acknowledge the concerns raised.
You have a right to be satisfied with the insurance cover you have with us and we apologise for the disappointing feedback regarding the rejection of your claim. We completely understand how the ordeal is affecting you and are certainly not insensitive to your loss.
We would like to escalate this matter to our claims managers for urgent attention and review. Kindly confirm if the policy in question is your policy that was cancelled in July Twenty Eleven.
Regards
OUTsurance
CVDB
Cheryl Van Den Berg's updateReviewer Update
03 Jan 2020, 12:24Yes it was my policy that was canceled in July 2011 after being told it was not your problem but mine that my tv was ****** out of my car
CVDB
Cheryl Van Den Berg's update03 Jan 2020, 12:24
Reviewer Update
Yes it was my policy that was canceled in July 2011 after being told it was not your problem but mine that my tv was ****** out of my car