Outsurance looking for ways not to pay claims

I recently had an accident which involved the gate of our Complex. I paid the invoice for the gate to be fixed the same day, and claimed the money back from Outsurance, together with the claim for my car to be fixed.

I sent Hendrick and Belinda all the documents required, but as soon as you send one form, they need another form. I think they sit in their office the whole day thinking of new ways not to pay out claims.

I have to say in the 10 years I have been with Outsurance, I have never felt treated so bad. The service was horrible, and their manners too.