IM
Irene M
1 reviews | Active since May 2020
01 Jan 2022, 09:33
OUTsurance LOOKING FOR A WAY NOT TO PAY
Good day
We had a break in at our home. In our policy there is a special clause at the end of the policy on jewelry. We adhere to that, now Outsurance claims that they are not going to pay out the jewelry that where ****** although it states that it is cover under the house items in the case that it was ****** from the house which did happen.
I am already looking for another insurance company that does not read their policies to suit them, and looking for ways not to pay.
Thank you
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Replies (1)0
Replies (1)OUTsurance's replyOfficial
05 Jan 2022, 07:28Hello Irene M
Thank you for reaching out to us.
We are sorry we made you feel as if we don't value you!
Our claims manager discussed our reason for the rejection and thank you for your understanding.
We revised decision to settle the claim was also discussed and our client care department will adjust your cover for future.
Regards
OUTsurance
Thank you for reaching out to us.
We are sorry we made you feel as if we don't value you!
Our claims manager discussed our reason for the rejection and thank you for your understanding.
We revised decision to settle the claim was also discussed and our client care department will adjust your cover for future.
Regards
OUTsurance
OUTsurance's reply05 Jan 2022, 07:28
Official
Hello Irene M
Thank you for reaching out to us.
We are sorry we made you feel as if we don't value you!
Our claims manager discussed our reason for the rejection and thank you for your understanding.
We revised decision to settle the claim was also discussed and our client care department will adjust your cover for future.
Regards
OUTsurance
Thank you for reaching out to us.
We are sorry we made you feel as if we don't value you!
Our claims manager discussed our reason for the rejection and thank you for your understanding.
We revised decision to settle the claim was also discussed and our client care department will adjust your cover for future.
Regards
OUTsurance
