nD
nomfundo D
1 reviews | Active since Apr 2018
26 Jun 2023, 21:33
Outsurance Life - your family is left with nothing after you die
Outsurance Life - your family is left with nothing after you die
My husband passed away due to Covid and my claim was declined due to that my husband did not declare his status , i have been waiting for 2 years now for conversation records to verify, it just pazzles me that there were no medical results requested when taking the policy but they fail to send me the records..... I still want answers
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OUTsurance's replyOfficial
29 Jun 2023, 14:34Hello Nomfundo
We are not at all insensitive to the huge loss you and your family have suffered after the passing of your husband.
The rejection of the claim was again discussed with you by our claims manager. Had we been made aware of the pre-existing condition your husband had at time, we would not have offered him the cover. This was critical information he did not provide when asked.
Arrangements have been made to send the recordings to you via email.
Regards
The OUTsurance Team
We are not at all insensitive to the huge loss you and your family have suffered after the passing of your husband.
The rejection of the claim was again discussed with you by our claims manager. Had we been made aware of the pre-existing condition your husband had at time, we would not have offered him the cover. This was critical information he did not provide when asked.
Arrangements have been made to send the recordings to you via email.
Regards
The OUTsurance Team
OUTsurance's reply29 Jun 2023, 14:34
Official
Hello Nomfundo
We are not at all insensitive to the huge loss you and your family have suffered after the passing of your husband.
The rejection of the claim was again discussed with you by our claims manager. Had we been made aware of the pre-existing condition your husband had at time, we would not have offered him the cover. This was critical information he did not provide when asked.
Arrangements have been made to send the recordings to you via email.
Regards
The OUTsurance Team
We are not at all insensitive to the huge loss you and your family have suffered after the passing of your husband.
The rejection of the claim was again discussed with you by our claims manager. Had we been made aware of the pre-existing condition your husband had at time, we would not have offered him the cover. This was critical information he did not provide when asked.
Arrangements have been made to send the recordings to you via email.
Regards
The OUTsurance Team