Outsurance Life Insurance

The Outsurance Life Insurance Department is completely useless. A simple task of producing a Life Insurance quote has taken over 3 months to complete and is yet to be done.

Before a quote is even produced you have to go for all these medical tests, some of them completely irrelevant like the EKG Test. The only reason the EKG Test was requested is because a stress related issue caused heart pain in 2016 due to the illness of my daughter and work. But an EKG and Bloodtest were insisted upon.

After being messed around with appointment times and sms messages being received with information that don't make sense at all, an EKG was eventually scheduled. Upon arriving at the Doctors I was told that the relevant forms needed in order for the Test results to be sent to Outsurance was never delivered at the Doctors offices. This was more than 2 weeks ago and even after phoning Outsurance to get the forms sent it still hasn't happened. Now the Doctor is holding me responsible for a R900 Test that they insisted upon.

Honestly if this is the kind of service Outsurance wants to give clients I will be taking all my business away this includes both my vehicles and my house. Alternatively maybe Outsurance need to start employing educated people that can actually do the jobs they are getting paid for.