1 reviews | Active since Oct 2017
Outsurance life cover
I had submitted a claim for critical illness on the 6th July 2023. The client center agent takes frustratingly long to allocate a claims investigator to your claim. I had to constantly follow up which is very frustrating when you are diagnosed with a condition that you still in shock.
Outsurance add more stress into your life. I eventually met the claims investigator on the 20 July 2023 which was a Thursday. He advised he will send PMA forms to my doctors on Monday morning which would have been 24th July 2023
Upon my persistence I requested feedback from the investigator where I got a text message indicating that PMA forms were only sent yesterday afternoon. Which was not what the investigator.
despite me informing the claims investigator that my husband is a medical personal and we have issues at the family front
The investigator still sends my husband PMA forms which has added more stress and drama . I am requesting his manager contact me
Thank you for bringing your concerns to our attention.
Our claims manager Jacques contacted you to address your concerns.
We are awaiting the relevant doctors reports and have been making regular follow ups.
We have cancelled the request sent to your husband after you brought this to our attention, and you have our apologies for this.
We will ensure you receive regular updates and apologise for the claim delay.
Regards,
The OUTsurance Team
Thank you for bringing your concerns to our attention.
Our claims manager Jacques contacted you to address your concerns.
We are awaiting the relevant doctors reports and have been making regular follow ups.
We have cancelled the request sent to your husband after you brought this to our attention, and you have our apologies for this.
We will ensure you receive regular updates and apologise for the claim delay.
Regards,
The OUTsurance Team