AM
Aletta M
1 reviews | Active since Sept 2020
19 Sept 2025, 09:36
OUTsurance lies
I thought by now I would be writing a good review but unfortunately not. All OUTsurance is good at is saying SORRY. I still do not have my car, I still do not have answers I was told Tuesday the 16th it’s going for inspection and wow today is Friday I’m still carless. I asked to speak to the manager, well she called but she couldn’t give me answers. And I bet who ever will respond will say sorry 😔. All OUTSURANCE HAS BEEN DOING SINCE MY ACCIDENT IS Apologising. All I want is my car so I can go back to work. Ubers are expensive
Helpful (0)
Replies (2)0
Replies (2)AM
Aletta M's updateReviewer Update
19 Sept 2025, 11:32May I collect the car because clearly nothing is being done. I will just have to put in another claim if anything happens to me on the road due to break failures. Atleast we have everything in record
AM
Aletta M's update19 Sept 2025, 11:32
Reviewer Update
May I collect the car because clearly nothing is being done. I will just have to put in another claim if anything happens to me on the road due to break failures. Atleast we have everything in record
OUTsurance's replyOfficial
23 Sept 2025, 11:23Good day Aletta, After having reviewed the matter a manager has been in contact with you. We have received feedback that a report was obtained confirming that the ABS pump is not damagedas a result of the accident. We understand that you will follow up with Nissan South Africa to have the partreplaced under your vehicle warranty. We recognise that this may offer little comfort, but we apologise for the delays. We are doing as much as possible to assist you. Regards, The OUTsurance Team
OUTsurance's reply23 Sept 2025, 11:23
Official
Good day Aletta, After having reviewed the matter a manager has been in contact with you. We have received feedback that a report was obtained confirming that the ABS pump is not damagedas a result of the accident. We understand that you will follow up with Nissan South Africa to have the partreplaced under your vehicle warranty. We recognise that this may offer little comfort, but we apologise for the delays. We are doing as much as possible to assist you. Regards, The OUTsurance Team